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The Service Blueprint: A Smarter Approach to Modernization

Modernization isn’t just about upgrading technology—it’s about upgrading your organization’s ability to change and adapt.

In this conversation, Hugh Dillon, Strategy Practice Lead at UDig, breaks down why modernization is an ongoing evolution, not a one-time transformation. He introduces the service blueprint strategy as a powerful tool to improve communication between business and technology teams, ensuring organizations make informed, strategic changes.

Hear real-world insights on how service blueprinting helps organizations align faster, navigate complexity, and drive continuous innovation—without getting stuck in outdated approaches.

Speakers:
Hugh Dillon, Strategy Practice Lead, UDig
Jennifer Poma, Director, UDig

Read the full article here.

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